In a recent article on IFMA’s FMJ magazine, Viking Pure’s Joshua Schwartz highlights a largely overlooked opportunity for operations leaders: rethinking traditional cleaning protocols to drive better health, sustainability, and financial outcomes. While technology and automation are gaining attention in FM, the piece argues that harsh chemicals in cleaning products quietly undermine indoor air quality, staff well-being, and ESG goals — all of which affect occupant comfort, productivity, and long-term costs. By identifying hidden risks, tracking meaningful metrics, and making audits a routine part of cleaning strategy, FMs can transform cleaning from a cost center into a measurable performance driver.